Frequently Asked Questions

Frequently Asked Questions

Can't find your answer? Email us at support@solavey.com

ORDERS & PAYMENT

▶  What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.

▶  Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us at support@solavey.com as soon as possible. We'll do our best to accommodate changes, but cannot guarantee modifications once an order has entered fulfillment.

▶  Will I receive an order confirmation?

Yes! A confirmation email will be sent to you immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.

SHIPPING

▶  How long does shipping take?

Orders are processed within 1–3 business days. Domestic (Hong Kong) delivery takes 2–4 business days. International orders typically arrive within 7–21 business days depending on destination. See our Shipping Policy for full details.

▶  Do you offer free shipping?

Yes! We offer free standard shipping on domestic orders over HKD 500, and free international shipping on orders over HKD 1,500.

▶  How do I track my order?

Once your order ships, you'll receive a tracking number via email. Please allow up to 24 hours for tracking to update after dispatch.

SIZING & FIT

▶  How do I find my size?

We recommend checking our Size Guide for detailed measurements. If you're between sizes, we generally suggest sizing up for a more relaxed fit or sizing down for a more compressive feel.

▶  Do your leggings run true to size?

Our leggings are designed to fit true to size with a compressive, second-skin feel. Check the individual product page for specific fit notes, and refer to our Size Guide for measurements.

RETURNS & REFUNDS

▶  What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. See our full Refund & Return Policy for details.

▶  How long does a refund take?

Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method. Your bank may take additional time to reflect the credit.

PRODUCT CARE

▶  How should I care for my Solavey pieces?

To extend the life of your activewear, we recommend machine washing on a cold, gentle cycle with like colors. Avoid fabric softeners and tumble drying — lay flat or hang to dry. Do not iron or dry clean.

▶  Are your fabrics squat-proof?

Yes! Our leggings are crafted from high-density, four-way stretch fabric that is fully opaque and squat-proof. Each style is tested for opacity before production.

Still have questions? We'd love to hear from you.
Email: support@solavey.com